Privacy Policy 

Last Updated: August 22, 2025 

Packs.orthomolecularproducts.com (“Ortho”) and its subsidiaries (“we,” “us,” or “our,”) respect the privacy of our users (“you” or “your”). This privacy policy (“Privacy Policy”) governs the websites we and our affiliates, subsidiaries, and related entities operate on which this Privacy Policy is provided. We have developed this Privacy Policy that describes our practices concerning the collection, use, disclosure, transfer, and storage of your personal information. Our website may contain links to third-party websites. This Privacy Policy will not apply to any information you may provide while on such third-party websites and we recommend you review and become familiar with their privacy policies as well.  

Notice at Collection 

We collect personal information detailed in the “Information We Collect” section for business purposes and commercial purposes outlined in the “Purpose of Collection (including business purposes)” column in the table below.  To learn more, including how you can opt-out of the sale or sharing of your personal information, please see the “Exercising Your Privacy Rights” section below. 

This Privacy Policy includes the following sections: 

1. Information We Collect 

2. What about Cookies? 

3. Your Privacy Choices 

4. Disclosure of Personal Information 

5. Security of Personal Information 

6. Retaining Personal Information 

7. Sale/Sharing of Personal Information 

8. State Privacy Rights 

9. Exercising Your Privacy Rights & Authorizing Agents 

10. Disclosures for Individuals in Canada 

11. Changes to Our Privacy Notice 

12. Contact Us 

Information We Collect 

You may be asked to provide certain personal information anytime you interact with our organization. Ortho and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any inquiries you may have. This Privacy Policy describes how your information is collected, used, and shared when you use our services. 

What About Cookies? 

We, our service providers, and certain third parties use cookies, pixels, tags, or similar tracking technologies (“Collection Technologies”) to gather certain information when you use, access, or otherwise interact with our Services. Below we have described how we use Collection Technologies. 

Our use of Collection Technologies generally falls into the following categories: 

• Assist with your navigation of our website; 

• Track the number of visitors on our site; 

• Remember your site preferences (e.g., account logins). 

• To target and deliver ads. 

Managing Your Cookie Preferences  

You can choose how web browser cookies are handled by your device via your browser settings. Some devices allow you to control this through your device settings. If you choose not to receive cookies at any time, websites may not function properly, and certain services will not be provided. Each browser and device are different, so check the settings menu of the browser or device to learn how to change your settings and cookie preferences. You can find information on how to manage cookie settings on certain browsers via the following links: 

• Cookie settings in Chrome 

• Cookie settings in Firefox 

• Cookie settings in Internet Explorer 

• Cookie settings in Safari 

The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative and the Digital Advertising Alliance. 

To the extent that our Collection Technologies is considered a “sale/”share” or where we conduct targeted advertising as defined by applicable state privacy laws (listed in the “State Privacy Rights” section), you may exercise your right to opt out by doing the following: 

Your Privacy Choices 

Click on the “Your Privacy Choices ” link in the footer of our website and adjust your preferences. Please note that your request to opt-out will be linked to your browser identifier only. If you use a different computer or browser to access our website, you will need to adjust your preferences on those sites. 

Global Privacy Control 

Broadcast an opt-out preference signal, such as by enabling Global Privacy Control (GPC) where supported by your browsers. To download and use a browser supporting GPC signals, visit https://globalprivacycontrol.org/orgs. You will need to implement this for each supported browser or browser extension you use. 

Do Not Track 

Some web browsers incorporate a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the do not track signal, we currently do not respond to the browser do not track signals.  

Communications Preferences 

You may opt out of receiving text messages or promotional emails from Ortho by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations. 

Disclosure of Personal Information 

We have disclosed the following categories of personal information to our service providers for the business purpose of performing services on our behalf such as maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf. 

• Identifiers 

• Professional Information  

• Commercial Information  

• Cookie and Tracker Information  

• Inferences  

We may also disclose personal information for the following purposes: 

• Fraud Prevention: We may disclose your personal information when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others. 

• Law enforcement or legal requests: We may disclose your personal information with government authorities, such as law enforcement authorities, courts, or regulators to comply with the law. 

• Corporate Restructuring: We may transfer your information to a third party if we or any of our affiliates are involved in a corporate restructuring, including a sale, merger, or other transfer of some or all of our assets. 

Security of Personal Information  

We take the security of your personal information seriously. To protect the privacy and security of your personal information, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis. Additionally, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.  

Retaining Personal Information  

We keep your personal information for as long as is necessary for the purposes described in this Policy, which generally means holding the personal information for as long as one of the following apply: 

• Your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the personal information; 

• Your personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal information was collected; or 

• We are otherwise required or permitted to keep your personal information by applicable laws or regulations. 

Where personal information is used for more than one purpose, we will retain it until the purpose with the latest period expires.  

Sale/Sharing of Personal Information 

We do not “sell” or “share” (as those terms are defined under the CCPA) and have not sold or shared in the past 12 months, the personal information of employees. Additionally, our services are directed at a general audience and are not directed at minors. We do not knowingly sell personal information of consumers under the age of sixteen (16) years. 

State Privacy Rights 

The following state privacy laws provide the privacy rights listed below to residents of the respective states. To exercise your rights, please follow the instructions outlined in the “Exercising Your Privacy Rights & Authorizing Agents” section of this policy. 

Residents of California, Connecticut, Colorado, Delaware, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, and Virginia, are provided with the following privacy rights: 

Right to Know and Access: You have the right to request that we disclose to you the categories of personal information we have collected, used, disclosed, or sold about you. You may also request a copy of the personal information we have collected about you.  

California residents have the right to request the categories of personal information we have collected, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you. 

Right to Deletion: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.  

Right to Correct: You have the right to request that we correct any inaccurate personal information that we have collected from you and maintain.  

Right to Opt-Out of Sale/Sharing or Targeted Advertising: You have the right to opt out of the sale and/or sharing of your personal information with third parties as well as the right to opt out of targeted advertising. If you would like to opt out, please see the “Managing Your Cookie Preferences” section above.  

List of Specific Third Parties and Categories of Third Parties: Residents of Oregon and Minnesota are provided with the right to receive a list of specific third parties to whom we have disclosed personal information. Residents of Delaware and Maryland are provided with the right to request a list of the categories of third parties with whom we disclosed your personal information. 

Right to Opt-Out of Profiling: You have the right to opt out of profiling that leads to decisions with legal or similarly significant effects. We do not offer this right as we do not engage in profiling this way. 

Residents of Iowa are provided with the Right to Know and Access, Right to Deletion, and Right to Opt Out of Sale,  listed above. 

Residents of Utah are provided with the Right to Know and Access, Right to Deletion, and Right to Opt Out of Sale, Right to Opt-Out of Sale/Sharing or Targeted Advertising, and  Right to Opt-Out of Profiling listed above. 

Right to Appeal: Residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have the right to appeal our decision if we deny one of your requests listed above. Please see the “Exercising Your Privacy Rights” section listed below for details on how to submit this request. 

Exercising Your Privacy Rights & Authorizing Agents  

If you are a resident of the applicable regions and would like to exercise your rights as outlined, please contact us through either of the following options listed below. Before we can process your request, we may ask you a series of questions in order to attempt to verify your identity. If permitted or required by applicable law, you may exercise your privacy rights through an authorized agent (which may include a guardian or conservator). If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us at the email or phone number listed below.  

Calling us at 815-337-0089 

Emailing us at [email protected] 

We will not discriminate against you for exercising any of your privacy rights listed above. Unless permitted, we will not: 

• Deny you goods or services; 

• Charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties; 

• Provide you a different level or quality of goods and services; or 

• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. 

Disclosures for Individuals in Canada 

Data Collection, Use & Disclosure 

When you visit our website or interact with our services, we may collect personal information from or about you, including but not limited to identifiers (such as your name, email address, IP address), commercial information (such as your purchase history or preferences), internet or other electronic network activity (such as browsing behavior or interactions with our site), and other categories. We use this information for a variety of business and commercial purposes, as described in the “Information We Collect” section of this policy. 

We may disclose your personal information to third parties, including service providers, business partners, affiliates, and legal or regulatory authorities, for the purposes described in our “Disclosures of Personal Information” section. These disclosures may include sharing with vendors that help us operate our website and services, analytics providers, marketing partners, and others as required or permitted by law. 

Your Personal Information Rights 

Canadian residents can access or update the personal information Ortho holds on them. You may also withdraw consent to the continued use or disclosure of your personal information, subject to limitations provided by applicable data privacy laws. You may also request to receive or transmit a portable copy of your personal information in a structured, commonly used technological format, subject to limitations provided under applicable data privacy laws. 

To exercise your rights, please follow the instructions outlined in the “Exercising Your Privacy Rights & Authorizing Agents” section of this policy.  

Complaints Process 

Please see the “Exercising Your Privacy Rights” section listed below for details on how to submit a complaint. 

Our process for dealing with complaints related to the protection of personal information generally includes: 

1. Acknowledgement of receipt without reasonable undue delay; 

2. Appropriate steps to confirm the identity of the complainant, and to obtain the details of the complaint as well as any relevant documentation; 

3. Consideration of applicable laws; 

4. An appropriate, fair and impartial investigation; and 

5. Communicating the outcome of the investigation to the complainant, including any remediation measures we take (where justified). 

Transfer of Information to the United States and Other Countries  

Ortho is headquartered in the United States, and we have operations and service providers in the United States and Canada. Therefore, we and our service providers and vendors may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. If you are located in Quebec, please be advised that your personal information may be communicated outside of Quebec. Personal information transferred or communicated outside of Canada may be accessible to foreign courts, law enforcement and national security entities. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.  If you have any questions or wish to receive further written information about the collection, use, disclosure or storage of personal information by our service providers or affiliates outside of Canada, please contact our Privacy Office at the information provided below. 

Data Security 

We strive to maintain appropriate administrative, technical, and physical safeguards that are designed to help protect personal information collected or received, taking into account the volume, sensitivity, intended use, and format of the personal information. We limit access to your personal information to our trained employees who we reasonably believe need access to that information to provide products or services to you or in order to do their jobs. 

Although we follow reasonable procedures to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information submitted online. 

Accountability 

Ortho is accountable for the personal information collected from Canadian residents. Your personal information may be handled by the following categories of personnel within our organization: 

• Customer Service; 

• Accounting; 

• Information Technology; 

• Marketing; 

• Legal & Regulatory; 

• Quality; and 

• Sales 

Our personnel have the following roles and responsibilities when handling personal data from its collection to its deletion: 

• The Privacy Officer has ultimate responsibility for ensuring compliance with applicable privacy and data protection legislation, including Quebec’s “Act respecting the protection of personal information in the private sector.” 

• The privacy team handles everyday tasks relating to Ortho’s privacy and data protection. This includes managing and promoting day-to-day privacy and data protection compliance within the organization, responding to rights requests, developing policies and standards, creating rules and policies, and developing and/or facilitating privacy training. 

• The security team is responsible for developing, implementing and managing the data security measures deployed in our organization. 

• All other personnel must perform their duties in compliance with Ortho policies about privacy and data security. 

To learn more, please contact us using the contact information provided in the “Contact Us” section below.  

Changes to Our Privacy Notice 

We reserve the right to amend the Privacy Policy at any time and for any reason, without notice to you, other than the posting of the amended Privacy Policy. Users should check our site to see the current Privacy Policy that is in effect and any changes that may have been made to it. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern them. 

Contact Us  

If you have questions regarding our Privacy Policy or your privacy rights as described above, please contact us at [email protected] or 815-337-0089.